1. Timeframe for Returns
You have 30 days from the date of purchase to return an item. Please note that for certain product types, such as customized items or special orders, returns may not be accepted. The specific return eligibility for these items will be clearly stated at the time of purchase.
2. Conditions for Returns
To be eligible for a return, items must be in their original condition and in their original packaging.
You’ll need to provide a receipt or order confirmation as proof of purchase.
The following items are generally not returnable:
- Customized products
- Special orders
- Final sale items
3. How to Initiate a Return
To start a return, please contact our customer service team. They’ll provide you with clear instructions and any necessary forms to help you through the process.
Please note that customers are generally responsible for return shipping costs, unless the return is due to a defect or an error on our part.
4. Refund Process
Once we receive your returned item and it’s inspected, your refund will be processed.
Refunds will be issued to your original payment method. Please allow 5-7 business days for the refund to appear in your account after the item is received and inspected.